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T.M. Hoff Handmade :: FAQs
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Can I return an item?
Yes,
items can be returned for any reason within thirty days of purchase. We don't charge restocking fees; you're entitled to change your mind without penalty! You'll need to
pack it securely and include a copy of your invoice in the box. We
suggest that you insure it for its full value. Once we receive it,
we'll credit your charge card. Sorry, but we don't accept COD or collect
return deliveries.
How quickly do you ship?
In stock items usually ship within one week. Your credit card isn't charged until your order ships.
Do you charge sales tax?
Only on orders placed in New York.
I'd like to send an item as a gift. Will you include a gift tag?
Yes, just let us know what you'd like to say, and we'll include a gift tag with your sentiments.
I received a damaged shipment. What should I do?
Contact us immediately. You may need to hang on to the damaged shipment for inspection. Credit or replacement will be made as quickly as possible.
Can I get extra parts?
Yes. All of our products have easily replaceable parts. Just let us know what you need.
Are your products guaranteed?
Yes, they are. All of our products have a lifetime guarantee. If anything goes wrong, return the damaged piece to us along with a copy of your invoice, and we'll repair or replace it. We suggest you insure the item for the full purchase price. Sorry, but we don't accept COD or collect return deliveries.
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